Computerized systems used to store and retrieve information and conduct transactions related to air travel, hotels, car rental, or other activities.
Essentially speaking it is an application with various functionalities to manage a bookings. We can also call it a database distribution system, since the CRS of a hotel transfers data to the distribution channels. This way hotels are able to reach travelers and travel managers on a global scale. Bookings are made via multiple sources (OTA, travel agencies, the IBE on the hotel's own website), and all reservations sources will appear in the system via interfaces.
One of the biggest advantages to booking platforms is that they are always open for business. You can accept bookings 24/7 so your customers don’t have to wait until the next day to make a reservation or turn to one of your competitors. They have the convenience to book when it’s right for them, and you collect bookings while you sleep.
A booking system keeps track of each reservation and the details tied to it. This means that you can use reports to find what tours are making you the most money, get a better understanding of who your typical customer is, and have real-time insights into your cash flow. You have all the tools and information you need to grow your business.